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Frequent questions

Find answers to the most frequently asked questions

Minty Host allows you to easily outsource management services for tourist accommodation. Before starting the management, we will do a performance analysis of the apartment or home and evaluate the potential it may have. Furthermore, if we consider that it can be improved, we will look for ways to do so and implement a personalized strategy to get the most out of the property.

We work with a 20% commission rate on each reservation. If you win, we win.

At Minty Host we do not work with permanence fees. Our clients are free to discontinue our services at any time.

The owner of the tourist apartment will charge directly from the reservation platform according to the conditions established therein. As a general rule, payment occurs 2 or 3 days after the arrival of tourists on Airbnb, and a little longer on other platforms. At the end of the month, Minty Host will issue an invoice to the owner and the owner will settle the payment by bank transfer. It is important to note that the invoice will always be issued at the end of the month regardless of the day the service begins.

Apart from our management fee, additional charges that our clients may incur may include: any cleaning service scheduled after the owner’s stay in the apartment. Any maintenance work carried out by our handymen, including accessing a third-party maintenance company or delivering requested items to the property during a guest’s stay.

The owner receives the income directly from the reservations and we invoice at the beginning of each month a 20% commission (possibility of reducing the percentage depending on the characteristics of the property) of the nightly price that the owner receives + cleaning fee (which in It is actually paid by the guest when they reserve) + VAT.

In Complete Management, clients will receive, at the end of the month, the invoice by email, along with a monthly report on the activity of the home that includes income, expenses, occupancy, etc.

All rates shown on the website do not include VAT

The owner of the tourist apartment will charge directly from the reservation platform according to the conditions established therein. As a general rule, payment occurs 2 or 3 days after the arrival of tourists on Airbnb, and a little longer on other platforms. At the end of the month, Minty Host will issue an invoice to the owner and the owner will settle the payment by bank transfer. It is important to note that the invoice will always be issued at the end of the month regardless of the day the service begins.

The home must have everything necessary for a pleasant stay: furniture, decorative elements, kitchenware, small appliances (coffee maker, toaster, kettle), etc. We have a list of equipment that we consider essential for the guests’ stay and our team of interior designers can also help you with the decoration.

You don’t have to worry about bed linen and towels, we’ll take care of providing them.

The owner receives the charge directly from the platforms, so the payment depends on the platform through which the reservation comes. For example, the two most common. Payments are automatic, they have always been collected by the platform before the guest enters and are totally secure. There is no possibility of non-payment and the owner receives the amount of each reservation automatically.

From the beginning at Minty Host we have wanted to offer a very transparent service. In this way, the owner has access to the platforms with which we work to see occupancy, nightly price, evaluations, conversations with guests, etc. Additionally, we send a monthly report on the results of the month (occupancy, average price, number of reservations, gross amount generated, calculation of our commission, etc.) and a detail/summary of the reservations, along with our invoice.

Nuestro servicio de gestión completa proporciona informes y análisis detallados que brindan una visión clara del rendimiento de su hostal. Algunos de los informes y análisis que ofrecemos incluyen:

  1. Informe de ocupación: Le proporcionamos un informe regular que muestra la ocupación de su hostal en un período específico. Esto le permite evaluar la ocupación histórica y detectar patrones o tendencias en la demanda.
  2. Informe de ingresos: Le proporcionamos un desglose detallado de los ingresos generados por su hostal, incluidos los ingresos por habitación, los ingresos adicionales (como servicios adicionales o cargos por servicios) y cualquier comisión o tarifa deducida.
  3. Informe de evaluación de precios: Realizamos un análisis de precios comparativo para evaluar la competitividad de sus tarifas en relación con otros alojamientos similares en la zona. Esto le permite ajustar sus precios de manera efectiva para maximizar los ingresos.
  4. Comentarios de los huéspedes: Recopilamos comentarios y opiniones de los huéspedes que se han alojado en su hostal. Estos comentarios se analizan para identificar áreas de mejora y asegurarse de que se tomen las medidas necesarias para garantizar la satisfacción del cliente.

Our service is fully responsible for managing the occupancy and reservations of your hostel accommodations. We have a  highly trained Revenue Management team  that uses specialized strategies and tools to optimize the performance of your business.

We use an advanced Property Management System (PMS) that allows us to perform the following tasks:

  1. Calendar Management:  We keep your hostel’s availability calendar updated and synchronized across multiple booking platforms such as booking websites and online travel agencies. We ensure that the calendar accurately reflects available dates and confirmed reservations.
  2. Reception of reservations:  We receive reservation requests centrally and process them quickly and efficiently. We communicate with potential guests, confirm availability and ensure receipt of appropriate payments.
  3. Confirmation and follow-up:  Once a reservation is made, we take care of sending confirmations to guests and providing them with all relevant information about their stay. Additionally, we track reservations to ensure guests check-in and check-out as agreed.
  4. Coordination with internal staff:  In case your hostel has internal staff, we communicate and coordinate with them to ensure that all reservations and customer service are handled efficiently and consistently.

In addition, our Revenue Management team   is responsible for optimizing room prices and availability based on demand and market conditions. We use dynamic pricing strategies to maximize revenue and ensure optimal occupancy.

It depends on where your home or apartment is located. If you contact us, we will explain all the steps that must be taken to legalize your tourist home or apartments as long as it is a home located in a place where we carry out our activity and therefore we are up to date with the regulations and current requirements.

We can also help you throughout the entire process to legalize your home through trusted collaborators who have already accompanied many of our clients in the process.